Please contact your Account Executive as soon as possible to update your address. If your order has already shipped we can no longer change the address for orders shipped via Standard Shipping method and PO Boxes.

For wholesales orders, please contact your Account Rep to discuss options.
For employees, please contact the WSC Digital Department.

Not through the WSC B2B Portal. We ship on our pre-negotiated FedEx, USPS and UPS accounts and the rates that we charge you appear at checkout.

We have three delivery carrier options available, FedEx, USPS or UPS. We are only able to ship USPS for Alaska, Hawaii, or PO box addresses.

At this time we are only able to ship to locations within the United States.

Western Chief products are thoughtfully dreamed up and designed in Renton, Washington and most styles are produced in China.

Our footwear generally comes in whole sizes only. If you are a half size, we recommend sizing up. i.e. a 9.5 would select size 10.

Our boots typically run slightly large to accommodate weather-appropriate socks. However, our garden clogs, slippers, or other non-rain boot items run true to size. If in doubt, please contact your Account Executive who will help you determine the perfect fit!

All our boots are unique because each one is handmade. Most of our women’s and kids’ boots are predominately rubber. The remaining rain boots are the kids’ ‘Light-Up’ boots that are made with PVC and some women’s PVC boots.

Yes! The material is weather proof and helps keep you dry and insulated. 

They must be very new, meaning fresh off the production line. A bit of smell is normal and definitely will dissipate over time. The smell in PVC boots is caused by the chemicals used to make the PVC flexible and durable. While the odor can be unpleasant, it is completely safe.

Here are a few tips to reduce the smell:

1. Air Them Out: Place your boots in a well-ventilated area for a few days.
2. Use Baking Soda: Sprinkle baking soda inside the boots and leave it overnight.
3. Try Activated Charcoal: Place activated charcoal inside the boots to neutralize odors.
4. Clean Them: Wash with mild soap and water, then thoroughly dry.

For rain boots, we recommend using a damp, warm cloth to wash boots with a mild liquid dish soap. Mild soaps will not break down the silicone coating on the boots. Additionally, a silicone rubber conditioner can be applied. Silicone conditioners are available from shoe stores and some hardware stores. Air dry all boots and rain gear.

For your sandals, we recommend using an antimicrobial soap and warm water. Hand wash your sandals or use a soft bristled brush to gently scrub away debris. Rinse and air-dry, do not machine wash them.

We recommend storing your rain boots in a dry place, away from direct sunlight. Boots will eventually breakdown and discolor if left in direct sunlight for extended periods of time.

There is only one discount allowed per order. Automatic discounts and discount codes are not combinable. Please note your discount codes expiration date if applicable. 

Western Chief provides warranty against defects in craftsmanship for 1-year from the purchase date. If something happens to the product purchased from Western Chief beyond normal wear and tear, please contact us with photos and original receipt and we will be more than happy to replace your product at no cost to you with proof of purchase. Replacements can not be shipped outside of the United States.

Please check your junk/spam email folder! Mark the sender as safe from junk / spam.

The product may be exclusive to specific customer. Please reach out to your Account Executive with any questions.

No, we are not accepting new 3rd-party sellers on Amazon.

Contact your Account Executive or email sales@washingtonshoe.com.

Our B2B website is only for at-once orders. Contact your Account Executive or email sales@washingtonshoe.com to place an order to ship at a future date.

contact your Account Executive or email sales@washingtonshoe.com and someone will be in touch shortly.